中英醫療口譯

「歡迎來到醫療口譯資源庫！你好，我是小玫。我目前定居英國，正專注於醫療口譯的專業練習與精進。這裡是我記錄學習、分享資源的空間，希望能與同樣對醫療口譯感興趣的朋友們一同交流、進步！」 

請記住：準確的口譯能夠避免對患者造成嚴重傷害。 Remember that accurate interpretation can prevent serious harm to patients.

以下是為「醫護人員-口譯員」這一合作搭檔整理的一些寶貴經驗與核心技巧： Let's review a few pearls and key tips for both members of the interpreter-provider dyad:

醫療服務提供者 (Healthcare Providers)

• 儘可能與接受過專業培訓的醫療口譯員合作。 Work with trained medical interpreters whenever possible.

• 直接面向患者說話，而不是面向口譯員。 Address yourself to the patient, not the interpreter.

• 不要說任何不想讓房間裡其他人聽到的內容。 Don't say anything that you don't want everyone in the room to hear.

• 用正常的音量、清晰且不宜過快的語速說話。在簡短的想法之間稍作停頓，留出口譯時間。 Speak in a normal voice, clearly, and not too fast. Pause between short thoughts for interpretation.

• 避免使用醫療術語和專業技術詞彙。 Avoid medical jargon and technical terms.

• 確認患者是否理解。必要時重新組織語言解釋。 Check for understanding. Rephrase if necessary.

• 共同承擔責任，確保患者獲得準確無誤的訊息。 Share ownership of the responsibility to make sure the patient gets accurate information.

醫療口譯員 (Interpreters)

• 開始前進行簡短的會前溝通。 Start with a pre-session.

• 開始時先介紹自己的角色並強調保密原則。 Start by introducing your role and confidentiality.

• 在不添加、不遺漏、不改變訊息或原意的前提下，準確複述原始訊息。 Repeat the original message without adding, omitting, or changing information or meaning.

• 必要時，可以打斷對話以請求澄清或糾正錯誤。 Interrupt to ask for clarification or to correct errors when necessary.

• 確保口譯過程做到保密、尊重且不帶個人評判色彩。 Ensure confidentiality, respect, and nonjudgemental interpretation.

• 切勿向患者提供個人的醫療或生活建議。 Don't offer personal advice to the patient.

• 仔細傾聽並了解自己的能力局限。坦然承認並糾正任何錯誤，以維護患者和醫療團隊的信任。 Listen carefully and acknowledge your limitations. Own and correct any mistakes to maintain the trust of the patient and your healthcare team.

• 主動向醫療團隊的其他成員提供回饋，同時也歡迎他們的意見。 Offer and welcome feedback from the other members of the care team.